FAQ

Shipping Information

We currently ship only to Singapore and West Malaysia but plan to expand internationally soon.

You will receive an email once your order has been dispatched.
Our courier delivers within 2-3 working days for orders in Singapore and within 6 - 9 working days for orders in West Malaysia.
All orders are trackable.
We only do Standard deliveries.

We accept refunds for defective products. Change of size will only be done for domestic orders in Singapore.

For Refunds:

Refund request must be made within 7 days of receiving the product.
No refund will be made for the shipping cost for the original purchase.
Proof of damage must be provided.

For Change of Size:

Request must be made within 7 days of receiving the product.
Customer must show proof that packaging and product are in original condition.
Customer will arrange a courier to send original product back to our address.
Once the package is received and condition of item is approved, we will send an invoice for shipping fees.
Once shipping fees are paid, we will send out the new product size.
No refund will be made for the shipping cost for the original purchase.
Proof of damage must be provided.

For any inquiries, email theovertureclothing@gmail.com and we’ll get back to you as soon as possible.